Managed service provider maintains a level of "laziness" with Avantra.

This includes, for example, the option of defining customer-specific 'parameter sets' for monitoring SAP systems. In this way, customers can individually define which parameters they want to monitor. Martin vom Bruch explains: "In the past, we had to take screenshots of individual transactions, which we then made available to the customers - and we did it every day! Today, we can actually 'put our feet up' because our monitoring can do that all by itself."

But monitoring is not limited to situations where there is an error; it also extends to regular reports that MVB sends to its customers. In this way, all transactions, even those running smoothly, are documented - "service level reporting".

Many customers of MVB CONSULTING are active in SAP consulting. One requirement is to keep an SAP system active for only 3 hours a day to save costs. Instead of calling and triggering a ticket each time, MVB gives them access to the Avantra dashboard.

"Shutting down an SAP system happens including the virtual machine, which is not possible in this way with most other solutions. And when the VM is running in Azure, it is de-allocated at the same time, otherwise there will still be a cost to the customer, which many overlook with sleep mode. Through Avantra, we make sure this happens reliably every time."

Alternatively, all of these steps would have to be performed manually via stopsap or sapcontrol. "That's why with Avantra we found an all-in-one solution that makes our life as a managed services provider much easier. We can take care of the important things."

The maintenance of the Avantra system is similarly efficient: MVB CONSULTING estimates just 4 hours per month for this. 

"The time we spend on the Avantra system relates more to the conceptual side. We think about what additional things we can get out of this product. We can deepen these areas because Avantra now takes a lot of the daily work off our hands."

MVB CONSULTING is currently conducting intensive tests of this support together with its customers and can report the first positive results: "The actual connection is very fast and can be run almost immediately. At the moment, we and our customers are testing the various options. What is already noticeable is the excellent integration." What I also like very much is the ServiceNow integration, which we will definitely use in the future."

Benefits

• Smooth SAP system operations
• Automated kernel upgrades
• Customized, targeted monitoring
• Focus on new innovative technologies