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ServiceNow Service Graph CMDB integration
The Avantra Service Graph integration supports the synchronization of configuration, change and security data between Avantra and ServiceNow. This ServiceNow certified connector includes SAP specific configuration items. It also enriches the ServiceNow CMDB with detailed SAP data to enable better root cause analysis, highlight issues to the business that require patching and downtime and collaborate on changes that touch other business critical systems.
Notifications with advanced business logic
Avantra uses a powerful notification engine to communicate immediately if it identifies a problem. The advanced business logic takes place either through a script based output channel or through the ServiceNow output channel. After deploying the Avantra agent, if Avantra detects anomalies within defined servers in the ServiceNow CMDB, it automatically creates incidents in ServiceNow’s IToM incident management system. The ServiceNow integration built with the ServiceNow CMDB council, is embedded into Avantra, meaning there’s no need to build your own complex, multipoint integrations.
3rd party ticketing
Avantra provides a pre built integration with ServiceNow and other 3rd party systems that routes notification escalations to the proprietary ticketing system. Avantra shares configuration data for the system assets that it monitors and its escalation paths support outbound communication through APIs with other ticketing and support systems. So, if Avantra detects a critical check, it creates a new incident in the 3rd party system and and links the check result with the ticket until the issue is resolved. Once resolved, Avantra can update the incident in the 3rd party system - to change the priority level or automatically close it.
Observe
Know exactly what's in your SAP estate at any moment. Using ML based predictive analytics Avantra gives you a clear view of anomalous configuration and runtime issues. Everything from security hardening to predicting future system overloads.
Engage
Avantra communicates with centralized IT workflows like ServiceNow. It routes issues to the right resource whether it's for the Enterprise Security team or a business owner of a specific system - it'll go to the next available change window.
Act
Avantra is the leading business process management automation platform for IT operations. Fix insecure configurations, patch security vulnerabilities, update systems with the latest production data - automatically within agreed change windows.
